FAQ


Questions about eclipsestores.com

  • What is your return policy for purchases made at eclipsestores.com?

    We offer full refunds, within 30 days of the shipping date, on all unwashed, unworn and fully tagged merchandise, when accompanied by the original packing slip. Some items are final sale and cannot be returned. For more information and a full list of final sale items, visit the Return Policy section of our website.


  • Can I return my online purchase to an Eclipse store near me?

    For your convenience, merchandise purchased from eclipsestores.com can be returned to any Eclipse location free of charge. To find the Eclipse store nearest you, use our Store Locator.


  • Can I exchange my online purchase for another size, colour or style?

    We do not offer exchanges by mail. You may exchange eligible items from an online purchase in person at any Eclipse location. Alternatively, you may follow the instructions for returning an item by mail and order a new item from eclipsestores.com. For more information and a full list of final sale items, visit the Return Policy section of our website.


  • I have received my order but one or more of my items are missing or incorrect. What should I do?

    Contact our Customer Service Team as soon as possible at 1-888-883-4728 (Monday to Friday 9:00am to 5:00pm NST / 7:30am to 3:30pm EST). Please do not attempt to return the items without contacting us first. Please have your order number ready.


  • Can I place an order by telephone?

    We are unable to process orders by telephone. For your security we do not accept credit card information from our customers over the phone.


  • How can I pay for my online purchase?

    We accept Visa and MasterCard.


  • How do I use a coupon code or apply a promotion to my online purchase?

    You will have the option to enter a coupon or promotion code during the checkout process.


  • What is the difference between Billing Address and Shipping Address?

    Your Billing Address is the address that is on file with your credit card company. If you do not enter this information as it appears on your credit card statement, your payment may be declined.

    Your Shipping Address may be the same as your Billing Address, or it may be your home, work, or another address. Your order will always be shipped to your Shipping Address.


  • Do you ship outside of Canada?

    At this time we are only able to ship to addresses within Canada.


  • Some of my personal information has changed. How do I modify my eclipsestores.com account information?

    To make changes to your account information, please sign in on the My Account page using your email address and password. Ensure you save your changes after updating your information. If you have any issues while updating your information, contact our Customer Service Team at contact@eclipsestores.com.


  • I found an item in an Eclipse store but I can’t find it online. Can I still order it?

    Because the availability of products can change quickly, there may be items available in our stores but not online and vice versa. If you know the style number of the item you are looking for, you may contact our customer service team at contact@eclipsestores.com and we will do our best to help you locate the item. Alternatively, you can contact your local store directly to check inventory. To find contact information for our stores, use our Store Locator.


  • An item I want is sold out in my size. Will more become available?

    While we do our best to keep our inventory levels high, as seasons change some styles will not be replenished as they sell out. If your size in unavailable online you may use the Find In Store tool located on each product’s page to search for the item in a store near you.


  • Does eclipsestores.com have a size chart?

    You can find a link to our Size Chart in the footer on every page. It is listed under Shopping Tools.



Questions About Eclipse, Eclipse Basic, or Rio stores.

  • What is your return policy for purchases made at an Eclipse, Eclipse Basic or Rio store?

    We offer full refunds, within 14 days of purchase, on all unwashed, unworn and fully tagged merchandise, when accompanied by the original sales receipt. Some items are final sale and cannot be returned. For more information and a full list of final sale items, visit the Return Policy section of our website.


  • What is your exchange policy for purchases made at an Eclipse, Eclipse Basic or Rio store?

    We accept exchanges of unwashed, unworn and fully tagged merchandise within 30 days of purchase or within 30 days from the date the merchandise was placed on layaway. Some items are final sale and cannot be exchanged. For more information and a full list of final sale items, visit the Return Policy section of our website.


  • Are all of the items shown on eclipsestores.com available in stores?

    Because the availability of products can change quickly, there may be items available online but not in stores and vice versa. To check if an item shown online is in a store near you, use the Find In Store tool located on each product’s page.


  • How can I find an Eclipse location near me?

    To find a store near you use our Store Locator.



Questions About Gift Cards.

  • Can I buy Eclipse Gift Cards online?

    Gift Cards are available online in $20, $25, $30, $40, $50, $75, $100, $150 and $200 denominations and always ship for free. To purchase a Gift Card, click on the Gift Cards link above our website’s main menu. Please note that Gift Cards cannot be applied to online purchases.


  • Can I buy Eclipse Gift Cards in-store?

    Gift Cards may be purchased at any Eclipse, Eclipse Basic or Rio location in any dollar denomination.


  • How can I redeem my gift card?

    Eclipse Gift Cards can be redeemed on purchases made at any Eclipse, Eclipse Basic or Rio location. Unfortunately at this time Gift Cards cannot be redeemed online.


  • Are Eclipse Gift Cards reloadable?

    You may reload your Gift Card at any of our stores. At this time, Gift Cards cannot be reloaded online or by phone.



Questions about our products.

  • What is the size range of clothing available at eclipsestores.com and in stores?

    At eclipsestores.com and in our stores, most tops are available in sizes XS to XL, and most bottoms are available in sizes 1 through 15 or 24 through 36. However, some styles may not be available in all of these sizes. Select styles may be available in size XXL.


  • What is your policy on returning merchandise due to a manufacturing defect?

    Merchandise, except for final sale items, with a manufacturing defect can be returned within 3 months (90 days) from the date of purchase. Please note that normal wear and tear is not considered a manufacturing defect.



Questions About our company.

  • Where is the Eclipse Head Office Located?

    Our Head Office is located in St. John’s, Newfoundland and Labrador. For information on how to contact our Head Office, visit our Contact Us page.


  • How do I apply for a job at Eclipse?

    Current job openings are listed in the Career Opportunities section of our website. You may also visit the store nearest to you to enquire about available positions.


  • How do I apply to be an Eclipse model?

    Information about how to apply for modelling opportunities can be found on the Model with Us page of our website.


  • Does Eclipse offer franchising opportunities?

    Eclipse Stores Inc. is a privately owned company and does not offer franchising.


  • How can I get more information about Eclipse?

    For more information, please visit our About section or email contact@eclipsestores.com


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