Return Policy



Return Policy for Online Orders

We offer free in-store returns and easy mail-in returns for online purchases.

We want you to be completely satisfied with every item you purchase from eclipsestores.com. If for any reason you are not satisfied with your purchase, you may return eligible items within 30 days of the shipping date. The only items purchased at eclipsestores.com which are final sale are socks, jewellery, sunglasses and bodysuits, unless they are defective.



We will gladly refund or exchange, within 30 days of the shipping date, all unwashed, unworn and fully tagged eligible merchandise in its original condition, when accompanied by the original packing slip. After 30 days, we will no longer accept returns or exchanges.


Refunds will be issued in the form of payment originally used to complete the purchase. Please note that original shipping fees will not be refunded. You may exchange an online purchase in person at any Eclipse or Rio location. Unfortunately, we do not offer exchanges of merchandise purchased online by mail.


We will gladly refund or exchange, within 30 days of the shipping date, all unwashed, unworn and fully tagged eligible merchandise in its original condition, when accompanied by the original packing slip. After 30 days, we will no longer accept returns or exchanges.


Refunds will be issued in the form of payment originally used to complete the purchase. Please note that original shipping fees will not be refunded. You may exchange an online purchase in person at any Eclipse or Rio location. Unfortunately, we do not offer exchanges of merchandise purchased online by mail.


To return the item by mail, you must enclose the original packing slip with the item. Keep a copy of this document for your records.


If you do not have your original packing slip, include the following information with your return:

  • Billing name, address and phone number
  • Shipping name, address and phone number
  • Order number
  • Reason for return

Pack the items securely in the original packaging if possible. Ship your return package to the appropriate address below:

Canada (Except NL)

VIA All Shipping Methods

(Regular parcel service,
Expresspost, Priority Courier)


5768 Royalmount Ave.

Montreal, QC

H4P 1K5

Within NL

VIA Canada Post

(Regular parcel service,
Expresspost, Priority Courier)


Eclipse Stores Inc.

P.O. Box 5639 Stn. C

St. John's,NL

A1C 5W8

Within NL

VIA Courier Service

(FedEx, Purolator, UPS)



Eclipse Stores Inc.

401-354 Water Street

St. John's,NL

A1C 1C4


Please note that it is your responsibility to ensure you ship your package to the correct location.


All return shipping charges must be prepaid. We cannot accept C.O.D. shipments.


Keep a record of the tracking number for the package you are returning to ensure that the package is returned to the eclipsestores.com office.


We do our best to ensure you receive exactly what you ordered. If we shipped you the wrong item, or if you find an item to be defective, contact our Customer Service team as soon as possible. Do not return the item before contacting us, as we may assist you with return shipping fees. If you return a defective item or an item received in error without contacting us first, you will be responsible for all return shipping charges.


Contact our Customer Service team at 1-888-883-4728 (Monday to Friday 9:00am to 5:00pm NST / 7:30am to 3:30pm EST). Please have your order number ready.


You may exchange an online purchase in person at any one of our Eclipse or Rio stores. Unfortunately, we do not offer exchanges of eclipsestores.com merchandise by mail. Alternatively, you may follow the instructions for returning an item by mail and re-order a new item at eclipsestores.com. Because the availability of items can change quickly, we recommend placing a new order right away.




Return Policy for In-Store Purchases


We will gladly refund, within 14 days of purchase, all unwashed, unworn and fully tagged eligible merchandise in its original condition, when accompanied by the original sales receipt. After 14 days, we will no longer accept returns.


Refunds will be issued in the form of payment originally used to complete the purchase. If you do not have the original receipt, you will be credited the current selling price of the item(s) in the form of an Eclipse gift card. To process the refund, you will be required to give your name and telephone number. Please note that we will handle this information in accordance with our Privacy Policy.


Some items purchased in store are final sale (see list below) and are not eligible for a refund or exchange.


We accept exchanges of unwashed, unworn and fully tagged eligible merchandise in its original condition within 30 days of purchase. After 30 days, we will no longer accept exchanges. You may exchange a purchase in person at any Eclipse or Rio location. Some items purchased in store are final sale (see list below) and are not eligible for a refund or exchange.


The following items are final sale when purchased in-store and cannot be returned or exchanged: socks, jewellery, sunglasses, bodysuits, dresses, jumpsuits, rompers and glitter styles.